Refund policy

Normally, we will ship your order within 2 working days of receiving your payment. Buyers in Korea, India, and Brazil please be sure to provide your personal customs clearance number, or called PAN or GST (write the “note remarks” before you submit the order or send an email to precise@preciseslingshot.com after your purchase ), which is required by the customs, without which we cannot ship the goods. After Brexit, all goods sent to the UK need to provide the recipient’s VAT number, otherwise, the recipient will be charged a certain amount of customs duties and value-added tax. Please note that we do not recommend Russian customers to buy in this store. If the Russian customer insists on placing the order, we have to deliver the goods but we cannot guarantee whether the recipient can receive the goods on time. If the package is lost, we will not be liable for any compensation. Because slingshots are prohibited in Singapore and Indonesian customs also banned slingshots, if Singapore and Indonesian buyers insist on buying slingshots, we can only ship them, but we will not be liable for any compensation once the goods are confiscated by the customs or police. All buyers should be aware that as the seizure or delay of parcels caused by customs inspection is an uncontrollable factor, we will urge the express company to solve the problem, but we will not be liable for compensation.

Parcel Tracking

• make sure you remember the account number and password you used to place your order and log in to this website, and you can find the tracking number of your order when it is shipped, or check your email (the email you use to log in to this site or your PayPal account email), you will receive an e-mail containing the tracking number normally. When you get the tracking number, paste it into the rectangle dialog on the Official website of the express company https://www.17track.net/zh-cn for logistics information of your parcel, Or click the track button on the order details page to view. If you feel troublesome, also you can send an inquiry email to precise@preciseslingshot.com and do write down the recipient’s full name and phone number on your order in the email, otherwise, we can not check anything. If you still do not receive the goods within 20 working days after the delivery, and the express company cannot explain the whereabouts of the goods, you can submit a refund application to PayPal, and we will start the compensation process. However, we will not enter the compensation process within 20 working days. If the express company provides the receipt record of your parcel, we shall regard it as the goods have been successfully delivered. In principle, we will not compensate you, but we will do our best to help you complain to the Courier company（Note: this indemnity policy does not apply to customers in Brazil and other South American countries）.

Refunds

• If you find that the package delivered by the Courier is obviously damaged in appearance, please do reject it on the spot and contact us immediately(email to precise@preciseslingshot.com, Facebook account Precise Slingshot Bands). Please note that the Courier company will compensate for the damage caused by transportation. If you accept the damaged package, you will be responsible for the loss.
• When you receive a package that looks undamaged from the Courier, be sure to shoot an out-of-the-box video to record the status of all items as evidence of your complaint or claim in the case. Please remember that if you do not provide the original unpacking video, we will not process any of your claims.
• If you are not satisfied with the items you received, please send an email to precise@slingsho or send feedback to our Facebook account Precise Slingshot Bands as soon as possible. Please note that： we no longer serve customers who launch PayPal complaints without any communication in advance, although such customers are rare. Thanks for your understanding.
• If you bought the wrong thing or simply returned it because you didn’t like it, you need to bear it.

Shipping returns

If you have taken an out-of-the-box video at the time of receipt and can prove a problem with the quality of the product or we sending the wrong goods, we can accept the return and bear the return shipping cost, and a freight invoice is required. Return shipping costs up to $19.The payment will be returned to the buyer account within 3 working days after we receive the goods and confirm that there are no problems. If the returned goods are damaged or missing, we have the right to refuse to refund the money to the buyer. Please note that we do not provide any form of return or exchange for products that have been received for three months or more.

Need help?

Contact us at {email} for questions related to refunds and returns.